Every time you visit a doctor or a hospital, there’s a record of your visit. Healthcare providers are required to keep meticulous records about their patients and treatments, and there’s a team that works tirelessly behind the scenes to ensure the accuracy and promptness of this information.
That’s what Lynn Dalbeck Medical Transcription Service (LDMTS) is all about. As a medical transcription service that’s open 24/7, LDMTS relies on an average of 350 independent contractors to serve as scribes for physicians, health clinics and hospitals. These workers transcribe notes providers send along via audio dictation, and each transcription needs to be returned within a specific time frame depending on the nature of the appointment.
Focusing on continuously improving the contractor experience
It’s critical that LDMTS has enough contractors to meet the needs of their clients. To overcome labor challenges, LDMTS is laser-focused on creating a work culture that keeps contractors engaged.
For several years, LDMTS had been using ADP to process payroll. But time and again, the company ran into time-consuming problems that ultimately resulted in late payments for contractors.
But ADP wasn’t always easy to use. There are so many steps involved for payroll, so something frequently goes wrong. Unfortunately, there’s no way to fix it yourself.
At the same time, an LDMTS client was starting a new venture and needed to quickly scale up their engagement with the transcription service. To meet those needs, LDMTS would need to hire 30-50 additional contractors and float the payroll upfront each week until billing their customer at the end of the month.
So they started looking into other types of payroll solutions, and came across Everee.
Simplifying payroll while improving cash flow
With Everee, LDMTS found a solution that made life easier for both the company and their contractors — all while helping lower operating expenses as a more budget-friendly solution with the added benefit of payroll finance via Everee Credit.
LDMTS can now easily float payments to workers, as frequently as every workday, without any heavy lifting. She also doesn’t have to worry about the gap between payday and accounts receivables.
When LDMTS was using ADP, they had to ask the owner to wire money whenever payroll came around. Now they never have to worry about having the funds on hand on payday. They leverage Everee’s credit network to cover the float and repay Everee later, after getting paid by their own clients.
A reliable, intuitive workforce payments solution
In LDMTS ’s experience, working through payroll issues with ADP was a challenge.
Everee makes this process much easier. In the event someone’s bank account or Social Security information is missing, for example, the platform immediately informs LDMTS and continues processing the rest of the batch.
Fast, predictable payments
LDMTS also no longer has to complete payroll two days ahead of time to make sure workers are paid when they are supposed to be. Due to the number of contractors LDMTS manages, it was “almost impossible” to be finished early with the old system. This caused some workers to have to wait longer to be paid on several occasions.
With Everee, LDMTS has found a reliable payment solution that ensures folks are paid on time — always.
“I’m confident that as long as I complete payroll by noon, they’re going to be paid that day,” LDMTS’ payroll manager said.
Excellent customer support
With a dedicated U.S.-based support team that’s very responsive, LDMTS has had a considerably different experience with Everee.
One LDMTS employee shared: “If I have a problem, I can get personalized help quickly. Somebody answers me back within a couple of minutes. Everee’s support team has even responded to emails I’ve sent at midnight a couple of times.”
Cash advances made possible
Every so often, contractors ask LDMTS to give them loans against their paychecks. Before Everee, LDMTS had to complete a lengthy, cumbersome process to do it.
With Everee Credit, it’s easier than ever.
LDMTS is able to set up a payment plan, indicate how much to take out of each check, when to start, and when to end. With Everee, it’s all there in one step.
In the past, contractors always had problems onboarding. They couldn’t get into the platform easily, and once they did, they couldn’t find what they needed. Since contractors were always reaching out for help to get into their accounts, LDMTS created an instructional document to help them navigate the platform.
ADP would changes their interface so often that the document wouldn’t be good for long. Thanks to Everee’s user-friendly design, contractors rarely encounter any issues.
Looking ahead, LDMTS hopes to use Everee to pay workers even faster, enabling them to get money instantly. They know no matter how often she runs payroll, with Everee, it’ll be quick and easy.
LDMTS says: “It takes just a minute or two. It’s not a long, drawn-out process. With an easy interface and Everee Credit, it’s really a win-win for us.”
For more information on how your organization can use Everee to simplify contractor payroll and improve your cash flow, request a demo today.